Frequently Asked Questions (FAQs)

What are the delivery times?

We take 2-4 days to process your order and then 8-16 days to deliver.

Do you ship anywhere in the world?

We will ship anywhere in the world.

Is shipping really FREE?

Yes, shipping is free within France on most items.

Where do we ship your product from?

Our office is located in Paris, France. Our international warehouse is located in China.

Do you provide tracking information?

Yes, wait 3 days after your order and ask us via email at

Who can I contact if I have a problem with my order?

All inquiries can be sent to

I am missing some items from my order, what is going on?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the following email address and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 14 days of the date of receipt of the order and the product(s) in question are not on sale or intimate or sanitary use products. For more information, please read more about our refund policy.

Is it safe and secure to pay on this site?

You can be absolutely sure that all purchases made here are safe and secure.