TERMS AND CONDITIONS
TERMS OF SALES
CONSUMER CUSTOMER
Article 1 – GENERAL PROVISIONS – SCOPE OF APPLICATION
1.1 These General Conditions of Sale (“the General Conditions of Sale”) determine the rights and obligations
parties in the context of the online sale of Products offered by the company 3DECOM (“The
Company ").
1.2 Any Order placed on the website www.kiddo-mum.com requires prior acceptance
and without restriction of these General Conditions of Sale, which are subject to French law.
These General Terms and Conditions therefore form an integral part of the Contract between the Client and the Company. They are fully
enforceable against the Customer who declares to have read them and to have accepted them, without restriction or
reserve, before placing the Order.
1.3 These General Terms and Conditions apply to any Order placed by an adult natural person.
acting as a consumer. The Client therefore certifies that he is one more natural person
aged 18, acting for purposes which do not fall within the scope of his commercial activity,
industrial, artisanal, liberal or agricultural. He acknowledges having the full capacity to engage
when he places an Order and undertakes to provide truthful information regarding his identity.
1.4 EXCLUSION: Are expressly excluded from the scope of these General Terms and Conditions the
persons acting in a professional capacity, i.e. natural or legal persons,
public or private, who act for purposes falling within the scope of their commercial activity,
industrial, artisanal; liberal or agricultural, including if they act in the name or on behalf
from another professional.
Professionals who wish to place an Order with the company are invited to contact us
contact directly.
1.5 The General Terms and Conditions applicable to each Order are those in force on the date of payment or
first payment in the event of multiple payments) of the order. The company reserves the
possibility of modifying them at any time, by publishing a new version on its site
Internet. These General Terms and Conditions can be consulted on the company's website at the following address:
www.kiddo-mum.com and can be downloaded in pdf format.
Article 2 – CONCLUSION OF THE ONLINE CONTRACT
2.1. Order placement process
To purchase one or more Products on the site, the Customer selects each Product and adds it to his
basket. Once their selection is complete, they must confirm their basket to place the Order (1st
click)
At this stage, the Customer is redirected to a page containing:
A summary of the selected Products, the corresponding prices, the terms and costs of
delivery. It is then up to them to check and possibly correct the contents of their basket.
These General Terms and Conditions. It is up to him to read them carefully before validating the entire
Order.
This validation of the Order after checking the basket and reading the T&Cs (2nd click) is worth
conclusion of the Contract and the Customer acknowledges that the 2nd click results in an obligation to pay his
go.
The Customer is then redirected to the payment page. He can choose between the different modes of
payment offered and proceeds to pay for the Order.
After having validated his Order and made his payment, the Customer receives, on the email address he has
communicated to create your account a confirmation message from the company. This
message contains, in pdf format:
The summary of your order (selected product, price, terms and delivery costs);
The precise identification of the 3DECOM company and its activity;
The Order number;
The terms, conditions and withdrawal form;
These General Terms and Conditions in pdf format.
In the event of non-receipt of confirmation of the Order, the Customer is recommended to
contact the company via the contact form on the site.
The Customer then receives a purchase invoice transmitted in electronic form, which the Customer
expressly accepts.
The Customer is strongly advised to keep this confirmation message and the purchase invoice which
is also transmitted to it in electronic format since these documents can be produced
as proof of the Contract.
2.2 Case of refusal of validation of the Order by the company
The company reserves the right to refuse your Order for any legitimate reason, including for example:
Order not in compliance with the General Terms and Conditions;
Quantities ordered not corresponding to normal use by a Consumer Customer;
Non-payment of a previous Order or ongoing dispute regarding an Order
former ;
Suspicion of fraud on the Order (supported by a body of consistent evidence).
Article 3 - PRODUCT SPECIFICATIONS AND AVAILABILITY
3.1 Product Specifications
The essential characteristics of the goods and their respective prices are made available to the Customer on
the company's websites, as well as, where applicable, information on the use of the
product.
Although The Company takes reasonable care to ensure that the Specifications are accurate, such
Specifications, subject to certain exceptions, such as pricing information, are given
by the company's suppliers. Consequently, the company declines all responsibility for
possible errors that may be contained in the Specifications.
The Specifications are presented in detail and in French. The Parties agree that the
illustrations, videos or photos of the Products offered for sale have no contractual value. There
validity period of the offer of Products as well as their prices is specified on the websites of the
Company.
3.2 Availability of Products
Product offers are valid while stocks last from our suppliers.
This availability of Products is normally indicated on the specific Product page.
However, to the extent that the company does not reserve stock (except in cases
individuals of Products indicated for pre-order on the Product sheet), placing a
Product does not absolutely guarantee the availability of the Product or its price.
In the event that a Product becomes unavailable after validation of the Order from
Customer, The company will inform him immediately by email. The Order will automatically be
canceled and the company will reimburse the price of the Product initially ordered, as well as
than any sum paid under the Order.
However, if the Order contains other Products than those that have become unavailable, these will be
delivered to the Customer and delivery costs will not be refunded.
Article 4 – PRODUCT PRICES
4.1 Reference prices indicated on the sites
The reference price of the Products offered on the site is the price recommended by the brand, the manufacturer
or its official representative. Otherwise, it is a price determined based on the prices at which the
Product is commonly sold in a range of brands distributing it. This price is updated as soon as
that the brand, the manufacturer or its official representative communicates a new recommended price for the
Product or as soon as the price charged within the panel of brands is modified.
4.2 Modification of prices indicated on the sites
The prices of the Products are indicated on the Product description pages. They are indicated outside
tax, excluding customs duties and shipping costs. The company reserves the right to modify the prices of
Products at any time, in compliance with applicable legislation.
The Products ordered will be invoiced on the basis of the price in effect on the site at the time of
confirmation of the order.
4.3 Product prices
As many Products are imported from abroad (outside the European Union)
upon request from Customers, the prices of Products sold through the websites are indicated in
Euros excluding taxes (excluding VAT and customs duties) unless otherwise indicated. They are precisely
determined on the Product description pages. They are also indicated in Euros excluding tax
(excluding VAT and customs duties), unless otherwise indicated, on the Order page
products, and excluding specific shipping costs.
Product prices do not include import VAT, import taxes or customs duties,
which must be paid in addition and will be fully payable by the Customer, who is liable for these
taxes as the recipient of the Product.
The prices of the Product(s) do not include the costs of packaging, packaging, shipping,
transport, insurance and delivery of the Product(s) to the delivery address.
4.4 Payment of taxes
The Customer is solely responsible for the import VAT declaration and payment process.
during customs clearance of the Product. He may be asked to pay import VAT.
To the extent that this tax is not the responsibility of the company, it cannot be held responsible for
reimbursement of this tax.
For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding
taxes automatically on the invoice. Customs duties or other local taxes or duties
Import or state taxes may be due in some cases. The company has no
control over these rights and amounts.
They will be the responsibility of the Customer and are his responsibility (declarations, payment to the authorities
competent, etc.). The company therefore invites the Customer to find out about these aspects from the
corresponding local authorities.
Article 5 – PAYMENT OF THE PRICE OF PRODUCTS
5.1 Timing of payment
Payment of the entire price of the Order must be made immediately after validation of the order.
Order.
The company may, in exceptional circumstances, grant payment in several installments, in particular
having regard to the amount to be paid and the knowledge it has of the Customer concerned. However, the company has not
no obligation to grant such payment terms. In the event of a special situation, the
The Customer may make a request by contacting the Company's Customer Service at the address
following support@3decom.fr.
5.2 Payment methods
To pay for their Order, the Customer can choose between different payment methods:
Payment by credit card :
Only bank cards linked to a banking establishment located in France are accepted.
or international bank cards (Visa, MasterCard, American Express and Maestro). The customer
guarantees the company that it has the necessary authorizations to pay with the bank card
used. He expressly acknowledges that the commitment to pay given by card is irrevocable and that
the communication of his bank card number constitutes authorization to debit his account to
up to the total amount corresponding to the Products ordered. The amount will be debited on
moment of validation of the Order.
Payments by credit card are made via a secure payment platform and
Information on the bank cards communicated benefits from the SSL encryption process.
Payment via Paypal
Payment by Paypal is accepted up to a limit of €1,000.
It is emphasized that in the event of use of this payment method, the General Conditions of Use of
Paypal, which are available on their site, are in addition to these General Terms and Conditions.
Payment by vouchers and/or promotional codes
Vouchers and/or promotional codes issued by The Company may be used to pay
all or part of the Order. These vouchers and/or promotional codes are not valid
only once. In the event of attempted fraudulent use of vouchers and/or promotional codes,
The company may simply cancel the Order.
Generally speaking, in the event of refusal of payment authorization from organizations
officially accredited or in the event of non-payment of the Order, the company reserves the right
to suspend and/or cancel said Order.
The company reserves the right to suspend any of the payment methods at any time,
particularly in the event that a payment service provider no longer offers the service
used or in the event of a dispute with a Customer concerning a previous Order.
The company reserves the right to set up an Order verification procedure.
intended to ensure that no person uses the banking details of another person
without his knowledge. As part of this verification, the Customer may be asked to send by email or
by mail to the company a copy of an identity document, proof of address as well as the copy
of the bank card used for payment. Precise information on the exact content of the
information requested (to preserve the confidentiality of its data) will be communicated to the
Customer in case of verification. The order will only be validated after receipt and verification of the
parts sent.
Article 6 - DELIVERY – CUSTOMS CLEARANCE – RECEIPT
6.1 Delivery
Before validation of the Order, the company communicates to the Customer information concerning
the different delivery methods as well as their respective prices. Following the choice of the mode of
delivery by the Customer, the company communicates to him an estimate of the delivery time.
The company will make every effort to ensure that the Product(s) are delivered no later than the date
scheduled for delivery. In the event of difficulty, the company undertakes to communicate quickly with the
Customer to inform them and seek an appropriate solution with them.
Air transport, shipping and/or delivery of the Product(s) will be fully covered.
borne by the Customer ("Delivery costs"). These delivery costs are included in the final price invoiced to
Customer when ordering. However, any customs fees are not included in the price.
price invoiced to the Customer by the company.
Depending on the terms chosen by the Customer, delivery will be made either to the address
mentioned by the Customer, or where applicable, at a relay point chosen by the Customer from the list
points available. It is therefore the responsibility of the Customer to carefully check the information communicated to
delivery because he remains solely responsible in the event of non-delivery due to information
incomplete or erroneous.
6.2 Customs clearance
When purchasing, the Customer purchases the product tax free and becomes an importer of the product purchased in
his status as recipient of the Product.
He is therefore particularly responsible for the import and customs clearance processes of the product with the
local customs offices. Depending on the price of his order, he may be asked to
pay customs duties (for Products with a customs value greater than €150).
The Customer is solely responsible for the process of declaring customs duties when
customs clearance of the Product. These customs duties, which are not invoiced to the Customer by the company,
are not within the responsibility of the company. The latter cannot therefore be held to
reimbursement of these rights.
6.3. Reception
Upon receipt of the Product, the Customer undertakes to check that the Product is complete and that it is not
not damaged.
If an anomaly is noted, the Customer must contact the Customer Service of the
company within three days (excluding public holidays) following the date of receipt of the Product. All
Complaint filed after the deadline cannot be processed.
Article 7 – WITHDRAWAL
7.1 Principle and deadline
The Customer has the right to withdraw, without giving reason, within fourteen (14) days.
calendars from the date of receipt of the Order. In case of ordering several
Products, the period starts from receipt of the last Product.
In the event of exercising the right of withdrawal within the aforementioned period, the price of the Product(s)
purchased and shipping costs will be refunded, with return costs remaining the responsibility of the Customer.
7.2 Exclusions
In accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this
right of withdrawal cannot be exercised for the following contracts:
Supply of goods or services whose price depends on fluctuations on the financial market
beyond the control of the professional and likely to occur during the withdrawal period
;
Supply of goods made according to the consumer's specifications or clearly
personalized;
Supply of goods likely to deteriorate or expire quickly;
Supply of goods which have been unsealed by the consumer after delivery and which cannot
be returned for reasons of hygiene or health protection;
Supply of goods which, after having been delivered and by their nature, are mixed in such a manner
inseparable with other items;
Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose
value agreed at the conclusion of the contract depends on fluctuations on the market beyond the scope of
control of the professional;
Maintenance or repair work to be carried out urgently at the consumer's home and
expressly requested by him, within the limit of spare parts and work strictly
necessary to respond to the emergency;
For the supply of audio or video recordings or computer software where they have been
unsealed by the consumer after delivery;
Supply of a newspaper, periodical or magazine, except for subscription contracts to
these publications;
Concluded at a public auction;
7.3 Conditions for exercising the right of withdrawal
To exercise his right of withdrawal, the Customer must inform the company of his intention to
withdraw either by completing the standard form, a model of which appears below, or by sending a
unambiguous statement expressing intention to withdraw within 14 days
mentioned above.
Standard model of withdrawal form:
To the attention of the company 3DECOM], KiddoMum, Customer Service, 52 Rue Marcadet 75018
Paris,
I, the undersigned ______, hereby notify you of my withdrawal from the contract relating to the sale of the
Product below:
Product Name:
Date of order and receipt:
Order number :
Withdrawal request tracking number:
Client name :
Customer Address:
Signature of the Client: (only in the event of notification of this form on paper
Date :
This form must be sent to The Company at one of the following addresses:
For a paper delivery, to the company 3DECOM Customer Service, 52 Rue Marcadet 75018 Paris
For electronic delivery, to the address: support@kiddomum.com
The Customer has a period of 14 days from the sending of the notification of his withdrawal to
return the Product to the company in its original packaging, the return costs being borne by
exclusive to the Client.
The Products must be returned in their original condition and complete (packaging, accessories,
notice, etc.) to allow resale by the company. In case of receipt of Products
opened, used, incomplete, damaged or soiled, The company will not provide any refund
and may even, if it deems it necessary and appropriate, engage the responsibility of the Client for
depreciation of the Product.
In the event of return of the Product under conditions provided for by law and these General Conditions of Sale, the company
will reimburse all sums paid by the Customer, delivery costs included,
within 14 days of notification of withdrawal, unless the Product is returned afterwards. In
In this case, the company will only reimburse after receipt and verification of the status of the
Returned product.
This reimbursement will be made using the same means of payment as that used by the
Customer to pay for the Order, unless expressly agreed by the Customer for another means of payment. In
in the case of payment by gift voucher/promotional code, the Customer will be reimbursed either by sending
new gift vouchers/promotional codes for an amount identical to that paid under this
shape.
Article 8 – GUARANTEES
8.1 Legal guarantees
The company remains liable for defects in conformity of the goods in accordance with the provisions of the articles
L.217-4 et seq. of the Consumer Code as well as hidden defects in the item sold
in accordance with articles 1641 et seq. of the Civil Code.
When acting within the framework of the legal guarantee of conformity (as provided for by articles L.217-
4 et seq. of the Consumer Code), the Consumer Customer:
Benefits from a period of 2 years from delivery to act
Can choose between repair or replacement of the Product, subject to cost conditions
provided for by article L.217-9 of the Consumer Code
Is exempt from providing proof of the existence of the lack of conformity during the 24 months
following delivery of the good if the Product is new, and during the 6 months following delivery if the
Product is sold second hand.
The Customer can also decide to act within the framework of the legal guarantee against hidden defects in the
meaning of article 1641 of the Civil Code, the Customer can choose between the resolution of the sale or a
reduction of the price, in accordance with article 1644 of the Civil Code.
These legal guarantees apply independently of any contractual guarantee.
Reproduction of applicable texts
L.217-4 Consumer Code
“The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
deliverance. He is also responsible for defects in conformity resulting from the packaging, instructions
assembly or installation when this has been made his responsibility by the contract or carried out under
his responsibility. »
L.217-5 Consumer Code
“The property complies with the contract:
1° If it is suitable for the use usually expected of similar goods and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has
presented to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect in view of the declarations
public information made by the seller, by the producer or by his representative, in particular in the
advertising or in labeling;
2° Or if it presents the characteristics defined by mutual agreement by the parties or is specific to
any special use sought by the buyer, brought to the attention of the seller and that the latter has
accepted. »
L.217-9 Consumer Code
“In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice results in a cost
manifestly disproportionate with regard to the other modality, taking into account the value of the property or
the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen
by the buyer. »
L.217-12 Consumer Code
“The action resulting from the lack of conformity is prescribed two years from the issue of the
GOOD. »
1641 of the Civil Code
“The seller is bound by the guarantee due to hidden defects in the thing sold which make it
unfit for the use for which it is intended, or which diminish this use so much that the buyer does not
would not have acquired it, or would have only given a lower price for it, if he had known them. »
1648 of the Civil Code
“The action resulting from redhibitory defects must be brought by the purchaser within two
years from the discovery of the defect. […] »
8.2 Manufacturer's Warranty
Certain Products on sale on the Site benefit from a contractual guarantee granted by the
supplier or manufacturer of the Product, to which The Company is not a direct party.
The existence of this type of guarantee is mentioned, where applicable, on the specific page of the
Product.
If the Customer wishes to use this guarantee, he or she should notify the company through a contact
with Customer Service and that he himself consults the terms of application of the guarantee, which are
generally inserted in the box relating to the Product.
Please note that the benefit of the Manufacturer's Warranty does not prevent the application of the
legal provisions concerning the legal guarantee of conformity and the legal guarantee of defects
hidden.
Article 9 - PROTECTION OF PERSONAL DATA
As part of the commercial relationship, the company, data controller, collects a certain
number of mandatory personal data (including, in particular, last name, first name, delivery address,
etc. which are mentioned by an asterisk) which are absolutely necessary for the treatment of the
Order, management of the commercial relationship, production of statistics and compliance with
legal and regulatory obligations of the company. They are kept for 5 years from
of the end of the Contract.
The fact of the Customer not communicating this information would result in the impossibility of processing his
Order.
This data is intended for internal use by the company but may be transmitted to
companies which contribute to the execution of the service, including in particular those which provide the
deliveries of Products or ensure payment processing.
Concerning this personal data, the Customer has several rights:
Right of access to personal data concerning him;
Right of rectification and deletion if personal data is inaccurate, incomplete,
equivocal, outdated or if the collection, use, communication and retention of certain
data is prohibited;
Right to limit data processing, provided that this request is duly justified and
does not prevent the company from complying with its regulatory and legal obligations;
Right to object to data processing (particularly in the event of processing for prospecting
commercial)
Right to formulate post-mortem directives regarding the retention, erasure and
communication of your personal data
Right to withdraw consent to carrying out certain processing operations (processing carried out
before withdrawal of consent remains lawful)
Right to lodge a complaint with the CNIL.
To exercise his rights, the Customer can send a request to the company, through:
a letter addressed to the company 3DECOM, KiddoMum, Customer Service, 52 Rue Marcadet.
The request must mention the Customer's email address, their first and last names, postal address and
must be accompanied by a copy of their double-sided identity document.
A response will be sent to him within one month of receipt of the request.
Article 10 - INTELLECTUAL PROPERTY RIGHTS
Unless otherwise specifically stated on a Product page, sales of Products on
the site does not result in any transfer of intellectual property on the Products sold.
Brands, domain names, products, software, images, videos, texts or more generally
all information subject to intellectual property rights are and remain the exclusive property of La
company or their original owner. No transfer of intellectual property rights is made
through these General Terms and Conditions.
Article 11 - FORCE MAJEURE
The company cannot be held responsible for non-performance of its obligations under the
present in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution.
The company will notify the customer of the occurrence of such an event as soon as possible.
Article 12 – EXCLUSION OF LIABILITY
Notwithstanding any provision to the contrary stated herein, the company may in no case
be held responsible for any loss or damage due to improper use of the
Product(s) by the Customer, including in particular a modification or alteration of the Product(s) not
authorized by the company.
Article 13 – SUSPENSION – TERMINATION OF ACCOUNT
The company reserves the right to suspend or terminate the account of a Customer who contravenes the
provisions of the General Conditions of Sale, or in general to the applicable legal provisions, without prejudice
any damages that the company may seek.
Any person whose account has been suspended or closed will not be able to order subsequently.
nor create a new account on the Site, without the prior authorization of the company.
Article 14 – ARCHIVING – PROOF
Unless proven otherwise, the information recorded by the company constitutes proof of
all transactions.
For each Order, the Order summary is sent by email to the Customer and archived
on the company's website.
The archiving of communications between the company and the Client is carried out in registers
computerized which are kept for 5 years in reasonable security conditions. These
registers, on which exchanges are recorded on a reliable and durable medium, are considered
as proof of communications, orders, payments and transactions between the
Customer and Company. They may be produced as proof of the Contract.
Archiving of communications, order, order details, as well as
invoices are made on a reliable and durable medium so as to constitute a faithful and durable copy
in accordance with the provisions of article 1360 of the civil code. This information can be produced
as proof of the contract.
The Client will have access to the archived elements upon simple request to the address
Support@kiddomum.com.
Article 15 - NULLITY AND MODIFICATION OF THE CGV
If any of the stipulations of these General Conditions of Sale are void, it will be deemed unwritten, but
will not result in the nullity of all contractual provisions.
Any tolerance on the part of the company, in the application of all or part of the commitments made
within the framework of these General Terms and Conditions, whatever the frequency and duration, cannot
constitute a modification of the General Terms and Conditions, nor generate any rights for the Customer.
Article 16 – APPLICABLE LAW AND SETTLEMENT OF DISPUTES
These General Terms and Conditions are subject to French law.
In the event of any difficulty, Customer Service is at your disposal to find a solution.
amicable.
In the absence of a solution found directly with Customer Service, the European Commission has implemented
establishes a dispute resolution platform intended to collect possible complaints from
consumers following an online purchase. The platform then forwards these complaints to a
competent national mediator. You can access this platform by following the following link:
http://ec.europa.eu/consumers/odr/.
CONSUMER CUSTOMER
Article 1 – GENERAL PROVISIONS – SCOPE OF APPLICATION
1.1 These General Conditions of Sale (“the General Conditions of Sale”) determine the rights and obligations
parties in the context of the online sale of Products offered by the company 3DECOM (“The
Company ").
1.2 Any Order placed on the website www.kiddo-mum.com requires prior acceptance
and without restriction of these General Conditions of Sale, which are subject to French law.
These General Terms and Conditions therefore form an integral part of the Contract between the Client and the Company. They are fully
enforceable against the Customer who declares to have read them and to have accepted them, without restriction or
reserve, before placing the Order.
1.3 These General Terms and Conditions apply to any Order placed by an adult natural person.
acting as a consumer. The Client therefore certifies that he is one more natural person
aged 18, acting for purposes which do not fall within the scope of his commercial activity,
industrial, artisanal, liberal or agricultural. He acknowledges having the full capacity to engage
when he places an Order and undertakes to provide truthful information regarding his identity.
1.4 EXCLUSION: Are expressly excluded from the scope of these General Terms and Conditions the
persons acting in a professional capacity, i.e. natural or legal persons,
public or private, who act for purposes falling within the scope of their commercial activity,
industrial, artisanal; liberal or agricultural, including if they act in the name or on behalf
from another professional.
Professionals who wish to place an Order with the company are invited to contact us
contact directly.
1.5 The General Terms and Conditions applicable to each Order are those in force on the date of payment or
first payment in the event of multiple payments) of the order. The company reserves the
possibility of modifying them at any time, by publishing a new version on its site
Internet. These General Terms and Conditions can be consulted on the company's website at the following address:
www.kiddo-mum.com and can be downloaded in pdf format.
Article 2 – CONCLUSION OF THE ONLINE CONTRACT
2.1. Order placement process
To purchase one or more Products on the site, the Customer selects each Product and adds it to his
basket. Once their selection is complete, they must confirm their basket to place the Order (1st
click)
At this stage, the Customer is redirected to a page containing:
A summary of the selected Products, the corresponding prices, the terms and costs of
delivery. It is then up to them to check and possibly correct the contents of their basket.
These General Terms and Conditions. It is up to him to read them carefully before validating the entire
Order.
This validation of the Order after checking the basket and reading the T&Cs (2nd click) is worth
conclusion of the Contract and the Customer acknowledges that the 2nd click results in an obligation to pay his
go.
The Customer is then redirected to the payment page. He can choose between the different modes of
payment offered and proceeds to pay for the Order.
After having validated his Order and made his payment, the Customer receives, on the email address he has
communicated to create your account a confirmation message from the company. This
message contains, in pdf format:
The summary of your order (selected product, price, terms and delivery costs);
The precise identification of the 3DECOM company and its activity;
The Order number;
The terms, conditions and withdrawal form;
These General Terms and Conditions in pdf format.
In the event of non-receipt of confirmation of the Order, the Customer is recommended to
contact the company via the contact form on the site.
The Customer then receives a purchase invoice transmitted in electronic form, which the Customer
expressly accepts.
The Customer is strongly advised to keep this confirmation message and the purchase invoice which
is also transmitted to it in electronic format since these documents can be produced
as proof of the Contract.
2.2 Case of refusal of validation of the Order by the company
The company reserves the right to refuse your Order for any legitimate reason, including for example:
Order not in compliance with the General Terms and Conditions;
Quantities ordered not corresponding to normal use by a Consumer Customer;
Non-payment of a previous Order or ongoing dispute regarding an Order
former ;
Suspicion of fraud on the Order (supported by a body of consistent evidence).
Article 3 - PRODUCT SPECIFICATIONS AND AVAILABILITY
3.1 Product Specifications
The essential characteristics of the goods and their respective prices are made available to the Customer on
the company's websites, as well as, where applicable, information on the use of the
product.
Although The Company takes reasonable care to ensure that the Specifications are accurate, such
Specifications, subject to certain exceptions, such as pricing information, are given
by the company's suppliers. Consequently, the company declines all responsibility for
possible errors that may be contained in the Specifications.
The Specifications are presented in detail and in French. The Parties agree that the
illustrations, videos or photos of the Products offered for sale have no contractual value. There
validity period of the offer of Products as well as their prices is specified on the websites of the
Company.
3.2 Availability of Products
Product offers are valid while stocks last from our suppliers.
This availability of Products is normally indicated on the specific Product page.
However, to the extent that the company does not reserve stock (except in cases
individuals of Products indicated for pre-order on the Product sheet), placing a
Product does not absolutely guarantee the availability of the Product or its price.
In the event that a Product becomes unavailable after validation of the Order from
Customer, The company will inform him immediately by email. The Order will automatically be
canceled and the company will reimburse the price of the Product initially ordered, as well as
than any sum paid under the Order.
However, if the Order contains other Products than those that have become unavailable, these will be
delivered to the Customer and delivery costs will not be refunded.
Article 4 – PRODUCT PRICES
4.1 Reference prices indicated on the sites
The reference price of the Products offered on the site is the price recommended by the brand, the manufacturer
or its official representative. Otherwise, it is a price determined based on the prices at which the
Product is commonly sold in a range of brands distributing it. This price is updated as soon as
that the brand, the manufacturer or its official representative communicates a new recommended price for the
Product or as soon as the price charged within the panel of brands is modified.
4.2 Modification of prices indicated on the sites
The prices of the Products are indicated on the Product description pages. They are indicated outside
tax, excluding customs duties and shipping costs. The company reserves the right to modify the prices of
Products at any time, in compliance with applicable legislation.
The Products ordered will be invoiced on the basis of the price in effect on the site at the time of
confirmation of the order.
4.3 Product prices
As many Products are imported from abroad (outside the European Union)
upon request from Customers, the prices of Products sold through the websites are indicated in
Euros excluding taxes (excluding VAT and customs duties) unless otherwise indicated. They are precisely
determined on the Product description pages. They are also indicated in Euros excluding tax
(excluding VAT and customs duties), unless otherwise indicated, on the Order page
products, and excluding specific shipping costs.
Product prices do not include import VAT, import taxes or customs duties,
which must be paid in addition and will be fully payable by the Customer, who is liable for these
taxes as the recipient of the Product.
The prices of the Product(s) do not include the costs of packaging, packaging, shipping,
transport, insurance and delivery of the Product(s) to the delivery address.
4.4 Payment of taxes
The Customer is solely responsible for the import VAT declaration and payment process.
during customs clearance of the Product. He may be asked to pay import VAT.
To the extent that this tax is not the responsibility of the company, it cannot be held responsible for
reimbursement of this tax.
For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding
taxes automatically on the invoice. Customs duties or other local taxes or duties
Import or state taxes may be due in some cases. The company has no
control over these rights and amounts.
They will be the responsibility of the Customer and are his responsibility (declarations, payment to the authorities
competent, etc.). The company therefore invites the Customer to find out about these aspects from the
corresponding local authorities.
Article 5 – PAYMENT OF THE PRICE OF PRODUCTS
5.1 Timing of payment
Payment of the entire price of the Order must be made immediately after validation of the order.
Order.
The company may, in exceptional circumstances, grant payment in several installments, in particular
having regard to the amount to be paid and the knowledge it has of the Customer concerned. However, the company has not
no obligation to grant such payment terms. In the event of a special situation, the
The Customer may make a request by contacting the Company's Customer Service at the address
following support@3decom.fr.
5.2 Payment methods
To pay for their Order, the Customer can choose between different payment methods:
Payment by credit card :
Only bank cards linked to a banking establishment located in France are accepted.
or international bank cards (Visa, MasterCard, American Express and Maestro). The customer
guarantees the company that it has the necessary authorizations to pay with the bank card
used. He expressly acknowledges that the commitment to pay given by card is irrevocable and that
the communication of his bank card number constitutes authorization to debit his account to
up to the total amount corresponding to the Products ordered. The amount will be debited on
moment of validation of the Order.
Payments by credit card are made via a secure payment platform and
Information on the bank cards communicated benefits from the SSL encryption process.
Payment via Paypal
Payment by Paypal is accepted up to a limit of €1,000.
It is emphasized that in the event of use of this payment method, the General Conditions of Use of
Paypal, which are available on their site, are in addition to these General Terms and Conditions.
Payment by vouchers and/or promotional codes
Vouchers and/or promotional codes issued by The Company may be used to pay
all or part of the Order. These vouchers and/or promotional codes are not valid
only once. In the event of attempted fraudulent use of vouchers and/or promotional codes,
The company may simply cancel the Order.
Generally speaking, in the event of refusal of payment authorization from organizations
officially accredited or in the event of non-payment of the Order, the company reserves the right
to suspend and/or cancel said Order.
The company reserves the right to suspend any of the payment methods at any time,
particularly in the event that a payment service provider no longer offers the service
used or in the event of a dispute with a Customer concerning a previous Order.
The company reserves the right to set up an Order verification procedure.
intended to ensure that no person uses the banking details of another person
without his knowledge. As part of this verification, the Customer may be asked to send by email or
by mail to the company a copy of an identity document, proof of address as well as the copy
of the bank card used for payment. Precise information on the exact content of the
information requested (to preserve the confidentiality of its data) will be communicated to the
Customer in case of verification. The order will only be validated after receipt and verification of the
parts sent.
Article 6 - DELIVERY – CUSTOMS CLEARANCE – RECEIPT
6.1 Delivery
Before validation of the Order, the company communicates to the Customer information concerning
the different delivery methods as well as their respective prices. Following the choice of the mode of
delivery by the Customer, the company communicates to him an estimate of the delivery time.
The company will make every effort to ensure that the Product(s) are delivered no later than the date
scheduled for delivery. In the event of difficulty, the company undertakes to communicate quickly with the
Customer to inform them and seek an appropriate solution with them.
Air transport, shipping and/or delivery of the Product(s) will be fully covered.
borne by the Customer ("Delivery costs"). These delivery costs are included in the final price invoiced to
Customer when ordering. However, any customs fees are not included in the price.
price invoiced to the Customer by the company.
Depending on the terms chosen by the Customer, delivery will be made either to the address
mentioned by the Customer, or where applicable, at a relay point chosen by the Customer from the list
points available. It is therefore the responsibility of the Customer to carefully check the information communicated to
delivery because he remains solely responsible in the event of non-delivery due to information
incomplete or erroneous.
6.2 Customs clearance
When purchasing, the Customer purchases the product tax free and becomes an importer of the product purchased in
his status as recipient of the Product.
He is therefore particularly responsible for the import and customs clearance processes of the product with the
local customs offices. Depending on the price of his order, he may be asked to
pay customs duties (for Products with a customs value greater than €150).
The Customer is solely responsible for the process of declaring customs duties when
customs clearance of the Product. These customs duties, which are not invoiced to the Customer by the company,
are not within the responsibility of the company. The latter cannot therefore be held to
reimbursement of these rights.
6.3. Reception
Upon receipt of the Product, the Customer undertakes to check that the Product is complete and that it is not
not damaged.
If an anomaly is noted, the Customer must contact the Customer Service of the
company within three days (excluding public holidays) following the date of receipt of the Product. All
Complaint filed after the deadline cannot be processed.
Article 7 – WITHDRAWAL
7.1 Principle and deadline
The Customer has the right to withdraw, without giving reason, within fourteen (14) days.
calendars from the date of receipt of the Order. In case of ordering several
Products, the period starts from receipt of the last Product.
In the event of exercising the right of withdrawal within the aforementioned period, the price of the Product(s)
purchased and shipping costs will be refunded, with return costs remaining the responsibility of the Customer.
7.2 Exclusions
In accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, this
right of withdrawal cannot be exercised for the following contracts:
Supply of goods or services whose price depends on fluctuations on the financial market
beyond the control of the professional and likely to occur during the withdrawal period
;
Supply of goods made according to the consumer's specifications or clearly
personalized;
Supply of goods likely to deteriorate or expire quickly;
Supply of goods which have been unsealed by the consumer after delivery and which cannot
be returned for reasons of hygiene or health protection;
Supply of goods which, after having been delivered and by their nature, are mixed in such a manner
inseparable with other items;
Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose
value agreed at the conclusion of the contract depends on fluctuations on the market beyond the scope of
control of the professional;
Maintenance or repair work to be carried out urgently at the consumer's home and
expressly requested by him, within the limit of spare parts and work strictly
necessary to respond to the emergency;
For the supply of audio or video recordings or computer software where they have been
unsealed by the consumer after delivery;
Supply of a newspaper, periodical or magazine, except for subscription contracts to
these publications;
Concluded at a public auction;
7.3 Conditions for exercising the right of withdrawal
To exercise his right of withdrawal, the Customer must inform the company of his intention to
withdraw either by completing the standard form, a model of which appears below, or by sending a
unambiguous statement expressing intention to withdraw within 14 days
mentioned above.
Standard model of withdrawal form:
To the attention of the company 3DECOM], KiddoMum, Customer Service, 52 Rue Marcadet 75018
Paris,
I, the undersigned ______, hereby notify you of my withdrawal from the contract relating to the sale of the
Product below:
Product Name:
Date of order and receipt:
Order number :
Withdrawal request tracking number:
Client name :
Customer Address:
Signature of the Client: (only in the event of notification of this form on paper
Date :
This form must be sent to The Company at one of the following addresses:
For a paper delivery, to the company 3DECOM Customer Service, 52 Rue Marcadet 75018 Paris
For electronic delivery, to the address: support@kiddomum.com
The Customer has a period of 14 days from the sending of the notification of his withdrawal to
return the Product to the company in its original packaging, the return costs being borne by
exclusive to the Client.
The Products must be returned in their original condition and complete (packaging, accessories,
notice, etc.) to allow resale by the company. In case of receipt of Products
opened, used, incomplete, damaged or soiled, The company will not provide any refund
and may even, if it deems it necessary and appropriate, engage the responsibility of the Client for
depreciation of the Product.
In the event of return of the Product under conditions provided for by law and these General Conditions of Sale, the company
will reimburse all sums paid by the Customer, delivery costs included,
within 14 days of notification of withdrawal, unless the Product is returned afterwards. In
In this case, the company will only reimburse after receipt and verification of the status of the
Returned product.
This reimbursement will be made using the same means of payment as that used by the
Customer to pay for the Order, unless expressly agreed by the Customer for another means of payment. In
in the case of payment by gift voucher/promotional code, the Customer will be reimbursed either by sending
new gift vouchers/promotional codes for an amount identical to that paid under this
shape.
Article 8 – GUARANTEES
8.1 Legal guarantees
The company remains liable for defects in conformity of the goods in accordance with the provisions of the articles
L.217-4 et seq. of the Consumer Code as well as hidden defects in the item sold
in accordance with articles 1641 et seq. of the Civil Code.
When acting within the framework of the legal guarantee of conformity (as provided for by articles L.217-
4 et seq. of the Consumer Code), the Consumer Customer:
Benefits from a period of 2 years from delivery to act
Can choose between repair or replacement of the Product, subject to cost conditions
provided for by article L.217-9 of the Consumer Code
Is exempt from providing proof of the existence of the lack of conformity during the 24 months
following delivery of the good if the Product is new, and during the 6 months following delivery if the
Product is sold second hand.
The Customer can also decide to act within the framework of the legal guarantee against hidden defects in the
meaning of article 1641 of the Civil Code, the Customer can choose between the resolution of the sale or a
reduction of the price, in accordance with article 1644 of the Civil Code.
These legal guarantees apply independently of any contractual guarantee.
Reproduction of applicable texts
L.217-4 Consumer Code
“The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
deliverance. He is also responsible for defects in conformity resulting from the packaging, instructions
assembly or installation when this has been made his responsibility by the contract or carried out under
his responsibility. »
L.217-5 Consumer Code
“The property complies with the contract:
1° If it is suitable for the use usually expected of similar goods and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has
presented to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect in view of the declarations
public information made by the seller, by the producer or by his representative, in particular in the
advertising or in labeling;
2° Or if it presents the characteristics defined by mutual agreement by the parties or is specific to
any special use sought by the buyer, brought to the attention of the seller and that the latter has
accepted. »
L.217-9 Consumer Code
“In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice results in a cost
manifestly disproportionate with regard to the other modality, taking into account the value of the property or
the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen
by the buyer. »
L.217-12 Consumer Code
“The action resulting from the lack of conformity is prescribed two years from the issue of the
GOOD. »
1641 of the Civil Code
“The seller is bound by the guarantee due to hidden defects in the thing sold which make it
unfit for the use for which it is intended, or which diminish this use so much that the buyer does not
would not have acquired it, or would have only given a lower price for it, if he had known them. »
1648 of the Civil Code
“The action resulting from redhibitory defects must be brought by the purchaser within two
years from the discovery of the defect. […] »
8.2 Manufacturer's Warranty
Certain Products on sale on the Site benefit from a contractual guarantee granted by the
supplier or manufacturer of the Product, to which The Company is not a direct party.
The existence of this type of guarantee is mentioned, where applicable, on the specific page of the
Product.
If the Customer wishes to use this guarantee, he or she should notify the company through a contact
with Customer Service and that he himself consults the terms of application of the guarantee, which are
generally inserted in the box relating to the Product.
Please note that the benefit of the Manufacturer's Warranty does not prevent the application of the
legal provisions concerning the legal guarantee of conformity and the legal guarantee of defects
hidden.
Article 9 - PROTECTION OF PERSONAL DATA
As part of the commercial relationship, the company, data controller, collects a certain
number of mandatory personal data (including, in particular, last name, first name, delivery address,
etc. which are mentioned by an asterisk) which are absolutely necessary for the treatment of the
Order, management of the commercial relationship, production of statistics and compliance with
legal and regulatory obligations of the company. They are kept for 5 years from
of the end of the Contract.
The fact of the Customer not communicating this information would result in the impossibility of processing his
Order.
This data is intended for internal use by the company but may be transmitted to
companies which contribute to the execution of the service, including in particular those which provide the
deliveries of Products or ensure payment processing.
Concerning this personal data, the Customer has several rights:
Right of access to personal data concerning him;
Right of rectification and deletion if personal data is inaccurate, incomplete,
equivocal, outdated or if the collection, use, communication and retention of certain
data is prohibited;
Right to limit data processing, provided that this request is duly justified and
does not prevent the company from complying with its regulatory and legal obligations;
Right to object to data processing (particularly in the event of processing for prospecting
commercial)
Right to formulate post-mortem directives regarding the retention, erasure and
communication of your personal data
Right to withdraw consent to carrying out certain processing operations (processing carried out
before withdrawal of consent remains lawful)
Right to lodge a complaint with the CNIL.
To exercise his rights, the Customer can send a request to the company, through:
a letter addressed to the company 3DECOM, KiddoMum, Customer Service, 52 Rue Marcadet.
The request must mention the Customer's email address, their first and last names, postal address and
must be accompanied by a copy of their double-sided identity document.
A response will be sent to him within one month of receipt of the request.
Article 10 - INTELLECTUAL PROPERTY RIGHTS
Unless otherwise specifically stated on a Product page, sales of Products on
the site does not result in any transfer of intellectual property on the Products sold.
Brands, domain names, products, software, images, videos, texts or more generally
all information subject to intellectual property rights are and remain the exclusive property of La
company or their original owner. No transfer of intellectual property rights is made
through these General Terms and Conditions.
Article 11 - FORCE MAJEURE
The company cannot be held responsible for non-performance of its obligations under the
present in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution.
The company will notify the customer of the occurrence of such an event as soon as possible.
Article 12 – EXCLUSION OF LIABILITY
Notwithstanding any provision to the contrary stated herein, the company may in no case
be held responsible for any loss or damage due to improper use of the
Product(s) by the Customer, including in particular a modification or alteration of the Product(s) not
authorized by the company.
Article 13 – SUSPENSION – TERMINATION OF ACCOUNT
The company reserves the right to suspend or terminate the account of a Customer who contravenes the
provisions of the General Conditions of Sale, or in general to the applicable legal provisions, without prejudice
any damages that the company may seek.
Any person whose account has been suspended or closed will not be able to order subsequently.
nor create a new account on the Site, without the prior authorization of the company.
Article 14 – ARCHIVING – PROOF
Unless proven otherwise, the information recorded by the company constitutes proof of
all transactions.
For each Order, the Order summary is sent by email to the Customer and archived
on the company's website.
The archiving of communications between the company and the Client is carried out in registers
computerized which are kept for 5 years in reasonable security conditions. These
registers, on which exchanges are recorded on a reliable and durable medium, are considered
as proof of communications, orders, payments and transactions between the
Customer and Company. They may be produced as proof of the Contract.
Archiving of communications, order, order details, as well as
invoices are made on a reliable and durable medium so as to constitute a faithful and durable copy
in accordance with the provisions of article 1360 of the civil code. This information can be produced
as proof of the contract.
The Client will have access to the archived elements upon simple request to the address
Support@kiddomum.com.
Article 15 - NULLITY AND MODIFICATION OF THE CGV
If any of the stipulations of these General Conditions of Sale are void, it will be deemed unwritten, but
will not result in the nullity of all contractual provisions.
Any tolerance on the part of the company, in the application of all or part of the commitments made
within the framework of these General Terms and Conditions, whatever the frequency and duration, cannot
constitute a modification of the General Terms and Conditions, nor generate any rights for the Customer.
Article 16 – APPLICABLE LAW AND SETTLEMENT OF DISPUTES
These General Terms and Conditions are subject to French law.
In the event of any difficulty, Customer Service is at your disposal to find a solution.
amicable.
In the absence of a solution found directly with Customer Service, the European Commission has implemented
establishes a dispute resolution platform intended to collect possible complaints from
consumers following an online purchase. The platform then forwards these complaints to a
competent national mediator. You can access this platform by following the following link:
http://ec.europa.eu/consumers/odr/.